Privacy Policy

SHIPPING POLICY

Pratiksha Creation values customer’s time and money and is committed to deliver all item(s) with quality packing within the given time frame. To ensure the same we ship through reputed courier services only. If their services are not available in the address, you do mention in your order, we ship through Speedpost.

Shipping in India :
  • Ordered Item(s) usually sent for delivery within 24 hours of the confirmed order.
  • Most orders are delivered within 7-10 working days.
  • Orders are delivered to the address mentioned at the time of placing order.
  • Shipping charges anywhere in West Bengal INR 120 irrespective of number of item(s).
  • Shipping charges anywhere in India except West Bengal INR 200 irrespective of number of item(s).
  • We offer free shipping over purchase INR 10,000.

Shipping outside India :
  • Ordered Item(s) usually sent for delivery 2 working days of the confirmed order.
  • Delivery times of the international packages vary greatly depending on the final destination and can take 21 – 28 working days from the time it has shipped.
  • Shipping charges anywhere outside India INR 2800 irrespective of number of item(s).
  • International orders are subject to duty/ custom fees. We do not collect fees at checkout and if applicable, may be collected at the time of delivery. Pratiksha Creation is not responsible for these fees.

    Note : Business days are Monday through Friday only and do not include national holidays.

RETURN-REFUND POLICY

Pratiksha Creation will refund you the full amount or provide free of cost replacement of the product in case you have;

  1. Received item(s) in poor, damaged or mutilated condition or;
  2. Received an item(s) that is totally different from the item(s) that you have ordered with us.

 

  • In order to get full refund, please return the item(s) to us in their original packing in undamaged condition, with the original tags/labels attached along with proof of purchase within 3 days from the date of receipt of the item(s) at your end. Drop a mail at pratiksha.creation@rediffmail.com or PDF inform us over our whats-app number at 7980098988 or 8336091635 as soon as you receive your item(s).
  • All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be borne by you.
  • Gift cards, personalised products, Sale, clearance and promotional items are not eligible for return or exchange.
  • Original shipping cost will be deducted from your refund amount payable.
  • Returns for non-satisfied product/ colour variation due to screen resolution will not be accepted.
  • At no point of time, Pratiksha Creation issue refunds more than the value of products

Important Note : At the time of taking the delivery of the item(s) you ordered, please ensure that the product received is undamaged, is properly packed and acknowledge the same to the delivery person.

CANCELLATION POLICY

Pratiksha Creation reserves the right to cancel any order without any explanation. Our company will ensure that any communication of cancellation of an order and any applicable refund will be made in a reasonable time. All orders are processed within 24 hours. Goods are sent for delivery/ shipment immediately after the order processed. Cancellation of Order within 24 hours after placing the said Order may be accepted. No cancellations are permitted beyond 24 hours barring extenuating circumstances. Only email at pratiksha.creation@yahoo.com with the Order ID and contact number will be accepted as confirmation of cancellation by the customer. If the customer cancel the Order after the goods has been shipped, please follow our Return Policies and Procedure. The cancellation will be treated as a Return with all applicable fees.

PRIVACY POLICY

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy.
When accessing our website, our Source will learn certain information about you during your visit.
Similar to other commercial websites, our website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.
We use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
Pratiksha Creation will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.
All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of Pratiksha Creation or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Pratiksha Creation.

We keep our privacy policy under regular review and we will place any updates on this webpage. If we make material changes to the policy, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. You are responsible for ensuring we have an upto-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.